Refunds and Cancellation Policy
Last updated: 16 May 2026
Anewluv sells digital subscriptions and in-app credit (Hearts) processed by our payments partner, Paddle. This policy explains how cancellations, renewals, and refunds work.
Subscriptions auto-renew
When you subscribe to Anewluv Plus, Premium, or VIP, your plan renews automatically at the end of each billing period (3-day, weekly, monthly, or yearly) until you cancel. You can cancel at any time from Settings, Subscription inside the app, or by emailing
Cancellation stops future renewals immediately. You keep access to your paid features through the end of the period you've already paid for. We do not pro-rate refunds for the remainder of a current period.
Consumable purchases are non-refundable
Hearts packs and a la carte add-ons (profile boosts, super-likes, swipe packs, message openings, profile reviews, etc.) are delivered to your account immediately on purchase. Because they are consumable digital goods that have been delivered, they are
non-refundable once added to your account, except where required by local law.
EU and UK 14-day right of withdrawal
If you are a consumer based in the European Union or the United Kingdom, you have a 14-day right of withdrawal from the date of your first subscription purchase. To exercise this right, email support@anewluv.com within 14 days with your order details.
By starting to use a paid feature (sending a super-like, activating a Boost, redeeming a Hearts pack) you expressly request immediate delivery of the digital content and acknowledge that your right of withdrawal is waived for that purchase, in line with
Article 16(m) of the EU Consumer Rights Directive (2011/83/EU).
Billing errors and accidental purchases
If you believe you were charged in error, charged twice, or made an accidental purchase, contact support@anewluv.com within 30 days of the charge. Include your registered email, the date of the charge, and a brief description of the issue. We review refund
requests within 5 business days and issue approved refunds to the original payment method within 10 business days.
Chargebacks
If you initiate a chargeback with your bank or card issuer without first contacting us, we may suspend your Anewluv account pending resolution. We strongly prefer to resolve disputes directly. Most issues we see are accidental and we will fix them quickly.
Contact
Refund requests, billing questions, or anything not covered above: support@anewluv.com
Anewluv Inc. Payments processed by Paddle.com Market Ltd.
Terms of Service. Privacy Policy.
---
Quick formatting cheatsheet for GoDaddy's editor:
- H1 — the page title (top line, "Pricing" / "Refunds and Cancellation Policy")
- H2 — section labels ("Subscriptions", "Plus", "Hearts, in-app credit", etc.)
- Body — everything else
- Make support@anewluv.com and /terms / /privacy / /refunds clickable as you go
✻ Sautéed for 30s
❯ we dont need links to the otrher pages cuz they are are the same footer
● Right. Drop the trailing footer lines on both pages. Updated bottoms:
Pricing — last line becomes:
Billing questions: support@anewluv.com
(delete "Terms of Service. Privacy Policy. Refund Policy.")
Refunds — last lines become:
Refund requests, billing questions, or anything not covered above: support@anewluv.com
Anewluv Inc. Payments processed by Paddle.com Market Ltd.
(delete "Terms of Service. Privacy Policy.")
Everything else above stays as-is. Paste, format the headers in GoDaddy, publish.
✻ Sautéed for 6s
❯ look at iit
Called chrome-devtools (ctrl+o to expand)
Called chrome-devtools 7 times (ctrl+o to expand)
❯ ok now gve me text for refunds
● Refund page text — paste-ready, no markdown:
Refunds and Cancellation Policy
Last updated: 16 May 2026
Anewluv sells digital subscriptions and in-app credit (Hearts) processed by our payments partner, Paddle. This policy explains how cancellations, renewals, and refunds work.
Subscriptions auto-renew
When you subscribe to Anewluv Plus, Premium, or VIP, your plan renews automatically at the end of each billing period (3-day, weekly, monthly, or yearly) until you cancel. You can cancel at any time from Settings, Subscription inside the app, or by emailing
Cancellation stops future renewals immediately. You keep access to your paid features through the end of the period you've already paid for. We do not pro-rate refunds for the remainder of a current period.
Consumable purchases are non-refundable
Hearts packs and a la carte add-ons (profile boosts, super-likes, swipe packs, message openings, profile reviews, etc.) are delivered to your account immediately on purchase. Because they are consumable digital goods that have been delivered, they are
non-refundable once added to your account, except where required by local law.
EU and UK 14-day right of withdrawal
If you are a consumer based in the European Union or the United Kingdom, you have a 14-day right of withdrawal from the date of your first subscription purchase. To exercise this right, email support@anewluv.com within 14 days with your order details.
By starting to use a paid feature (sending a super-like, activating a Boost, redeeming a Hearts pack) you expressly request immediate delivery of the digital content and acknowledge that your right of withdrawal is waived for that purchase, in line with
Article 16(m) of the EU Consumer Rights Directive (2011/83/EU).
Billing errors and accidental purchases
If you believe you were charged in error, charged twice, or made an accidental purchase, contact support@anewluv.com within 30 days of the charge. Include your registered email, the date of the charge, and a brief description of the issue. We review refund
requests within 5 business days and issue approved refunds to the original payment method within 10 business days.
Chargebacks
If you initiate a chargeback with your bank or card issuer without first contacting us, we may suspend your Anewluv account pending resolution. We strongly prefer to resolve disputes directly. Most issues we see are accidental and we will fix them quickly.
Contact
Refund requests, billing questions, or anything not covered above: support@anewluv.com
Anewluv Inc. Payments processed by Paddle.com Market Ltd.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.